Product Manager (B2B SaaS, Hotel Tech)

Smart Host is a B2B SaaS company in the hospitality space, building a platform that helps hotels understand and engage their guests better.

Why this role exists

Smart Host is entering a new phase, with the product direction for 2026 currently being shaped. We’re looking for additional product leadership capacity to help define and execute what comes next.

This is not a “plug into an existing roadmap” role. You’ll work at the intersection of product quality and business impact, making trade-offs between speed, learning, and long-term value.

You’ll report to Antoine, our CPO, and work closely with product, engineering, design, onboarding, and revenue teams to take ownership of a meaningful product area once direction is clarified.

Tasks

What you’ll do

• Own a product problem space end-to-end: discovery, framing, prioritization, delivery
• Define, track, and own clear product usage and customer experience KPIs for your product area (e.g. activation, adoption, retention, and feature usage), and use them to guide prioritization and trade-offs
• Turn unclear problems into clear product bets and decisions
• Apply structured problem-solving frameworks (e.g. Jobs To Be Done) to guide discovery and prioritization
• Navigate complex product initiatives involving third-party APIs, integrations, and external partners
• Collaborate closely with engineering and design on solution shaping
• Work with onboarding, sales, and customer-facing teams to understand real customer needs, especially in the DACH region
• Use qualitative insights and quantitative data to make data-informed product decisions
• Improve product foundations and ways of working, not just ship features
• Contribute positively to team culture through collaboration, ownership, and reliability

Requirements

What we’re looking for

• 4–7 years of experience as a Product Manager (B2B SaaS)
• Fluent German (mandatory) to work directly with customers in the DACH region
• Fluent English (company working language)
• A pragmatic product mindset : focused on impact, outcomes, and learning, not process for process’ sake
• Strong discovery and problem-framing skills, with hands-on experience using frameworks like Jobs To Be Done
• A passion for building outstanding, high-quality product experiences, with particular attention to onboarding users (to an interface, a new feature, or a new workflow)
• Proven ability to navigate complex projects involving integrations, APIs, and multiple internal and external stakeholders
• An understanding that AI is changing how product teams work, and a curiosity for how it can unlock new value in data-rich products, particularly around guest data, insights, and personalization
• Comfortable working without a fully defined roadmap and able to help shape direction
• Able to balance strategic thinking with hands-on execution
• Excellent communication and organizational skills

Nice to have (not required)

• Experience in hotel tech, hospitality, CRM, or adjacent industries
• Experience working in scaling or evolving product organizations

What you can achieve in this role

If you do a great job in this role, you’ll help Smart Host move from shipping features to building products that are clearly adopted, measurable in impact, and scalable across hotel groups .

You’ll influence how product decisions are made, how success is measured, and how quickly ideas turn into real customer value.

If that sounds like a challenge you’d enjoy, we’d be happy to start an open conversation.