Customer Success Associate

Title - Customer Success Associate

Location - Berlin

Salary -€38,000- €48,000

CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world’s institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced. Visit cdp.net or follow us @CDP to find out more.

About the Team:

The Disclosure team plays a critical role in ensuring discloser customer success. Disclosure engages and provides support to confirmed discloser customers, including enhanced disclosure support to Reporter Service members and ASPs.

About this role:
The Customer Success Associate, Disclosure Engagement provides crucial central support to the regional Disclosure Engagement team, contributing to the efficient management of disclosure engagement activities for critical disclosers, and engaging disclosers through the regional inbox. A key aspect of this role is to support the Regional Engagement Lead, Disclosure, by contributing to regional projects and the development of shared resources.

What you will do:

Resource and Content Creation

• Assist in the creation of content for webinars, events, and customer calls.
• Develop and format presentations, reports, and other materials using PowerPoint and Excel.
• Support the team with the preparation of materials for customer presentations and internal updates.

Data Management and Analysis Support

• Support the tracking and management of key team metrics and performance data at a regional level.
• Contribute to the maintenance and updating of team databases and data records.

Operational Support:

• Assist Account Managers through data tools and visualizations to support customer engagement.
• Respond to external queries directed to the regional disclosure inbox, providing timely Customer Success Associate, Disclosure Engagement and accurate information and ensuring efficient handling of inquiries.
• Catalogue, maintain, and update key support resources for Account Managers and requester customers on a regular basis.
• Provide operational and administrative support to the Regional Disclosure Engagement Lead and the wider regional team.
• Support the implementation of process improvements and best practices within the region.
• Collaborate with the Customer Support team, utilize case management, and assist in directing disclosers and team members to the CDP Help Center.

Actively contributes to an effective and engaged team, clear on its purpose and contribution, by:

• Ensuring you know what is expected of you, through regular 1:1’s, having clear objectives in place, and participating in open and honest performance and development conversations
• Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference.
• Living the CDP Values and demonstrating the behaviours appropriate to their position

Internal stakeholders include: Regional Disclosure Engagement team, Disclosure Programme Management, Customer Support & Operations.
External stakeholders include: Disclosing customers

This role does not have budget responsibility.

We’re looking for:

• Demonstrable interest in and basic understanding of the environmental impacts of corporations and supply chains
• Strong interest in using and maintaining data.
• Project coordination or organizational abilities., including desire to improve and streamline processes.
• Attentive to details, with strong organizational and time management skills.
• Quick learner and highly adaptable and proactive in a dynamic work environment.
• Excellent PowerPoint and Excel skills.
• Experience using PowerBI is preferred.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.

How to apply: 

Please upload your CV in the application form.

The salary banding for this role is €38,000-€48,000

This is a hybrid role, candidates will need to live within a commutable distance of the Berlin office and be comfortable with 2 days in the office per week.

Position is until June 2027 (maternity cover)