Customer Operations Specialist - (f/m/d)

About us

At CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e-bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road.

From Berlin to London, Vienna to Amsterdam, we operate in 200+ cities across Europe, providing thousands of riders with bikes built for work, not for show.

Our mission is simple: make last-mile delivery more reliable, affordable, and sustainable, one ride at a time. With every bike we deploy, we’re helping build the backbone of smarter, greener cities.

Ride with us into the future - sustainable, efficient, and full speed ahead!

Your Mission

As a Customer Operations Specialist, you will take ownership of a large portfolio of customer accounts, ensuring their day-to-day operations run smoothly.

You will oversee subscriptions, billing, and asset management, while serving as a reliable point of contact for our small and medium-sized business (SMB) customers.

Responsibilities:

• Manage a large portfolio of customer accounts and maintain accurate data in the CRM

• Act as a point of contact for German-speaking customers via phone, email, and CRM

• Handle inquiries related to subscriptions, invoices, and assets

• Take ownership of requests and follow through until resolution

• Escalate complex cases to internal teams and coordinate solutions

• Monitor account status and identify inconsistencies or issues

• Ensure CRM data is structured, accurate, and up to date

Your skills and qualifications

Your Profile:

• Fluency in German and English (written and spoken); Dutch is a plus

• 1–3 years of experience working directly with operations, accounts, or customer processes in mobility or fleet-based businesses

• Strong organizational skills and attention to detail

• Ability to manage multiple accounts simultaneously

• Structured, reliable, and comfortable working with high volumes

• Team-oriented mindset with a strong sense of ownership

• Customer-focused and solution-oriented approach

• Experience with CRM tools (e.g., Odoo)

What you can expect from us

• Exciting industry: You will work in the dynamic world of mobility, which is a constantly evolving sector.
• Real impact: Your work improves the lives of many bike couriers.
• Trust & responsibility: At CYCLE you can make a difference right away and implement your ideas. Boredom? Not a chance!
• Shape the future: As part of our growing start-up, you will help to shape tomorrow's mobility.
• International team: Work alongside motivated colleagues from all over the world. Teamwork is very important to us.
• Flexibility: While we believe coming to our Kreuzberg office is essential for collaboration we have flexible work-from-home and workation policies.
• Good compensation: We offer an attractive salary, modern equipment, equity options and 28 days of vacation per year
• Strong network: You will never be alone — our experienced mechanics will always be at your side.

Diversity

At CYCLE, we believe diversity makes us stronger. No matter who you are, where you're from, or what makes you unique, you're welcome here.