Customer Success Manager (f/m/d)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

 

What you'll build:

 

In this role, you’ll drive the long‑term success and satisfaction of SAP Business Transformation Management customers with focus on SAP LeanIX in the Consumer industries, ensuring they realize measurable value from our Enterprise Architecture solution.

You will take ownership of a portfolio of strategic customers, existing and net-new, and guide them through their full lifecycle—from adoption to value realization, expansion, and renewal.

You’ll build strong executive and operational relationships, acting as a trusted advisor who helps customers modernize their IT landscapes, improve governance, strengthen compliance, and accelerate transformation initiatives. Your work will directly contribute to retention, net revenue expansion, and customer advocacy in the consumer industry that is undergoing rapid digital evolution and transformation.

You will collaborate closely with Product, Sales, Services, and Support to solve customer challenges, anticipate risks, and ensure the successful delivery of outcomes.

By understanding sector-specific requirements—such as omnichannel experiences, supply chain agility, regulatory frameworks, customer data privacy, and evolving consumer expectations—you’ll help SAP LeanIX deliver exceptional value to consumer-focused organizations.

 

What you bring:

 

- Experience in Customer Success, Account Management, or Consulting within SaaS or enterprise software environments.

- Understanding of the Consumer industry in Germany, including retail dynamics, omnichannel strategies, supply chain complexities, and digital commerce transformation drivers.

- Ability to manage complex customer engagements, build relationships with key stakeholders, and provide trusted guidance on business outcomes.

- Experience in managing enterprise accounts and driving customer outcomes across onboarding, adoption, and renewal phases.

- Excellent communication, presentation, and relationship‑building skills.

- A proactive, solution‑oriented mindset with the ability to balance strategic thinking and hands‑on execution.

- Experience with Enterprise Architecture, IT transformation, or SaaS Management topics is a plus—curiosity and willingness to learn are essential.

- German as a must, English as our company communication language.

 

Where you belong:

 

You’ll join a highly collaborative Customer Success team that thrives on partnership, ownership, and continuous learning. We work closely together to support each other, share best practices, and deliver a world‑class experience to our customers.

This role is especially suited for someone who enjoys engaging with complex organizations, navigating diverse stakeholders, and shaping impactful digital transformation journeys. At SAP Business Transformation Management, you’ll find a supportive, international environment where you can grow, contribute, and make a difference.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453941 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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