Assistant General Manager (all genders)

We’re on the lookout for an Assistant General Manager (all genders) who’s ready to jump into the fast-paced world of hostel life and actually enjoy the ride. If you thrive in a buzzing, ever-changing environment and know how to keep both guests and teams happy, you might be exactly who we need.

We’re a young, energetic company that moves quickly, thinks creatively, and isn’t afraid to try new things. No stiff corporate vibes here - just a passionate team, a vibrant atmosphere, and a shared goal of creating unforgettable guest experiences. As Assistant GM, you’ll be right in the mix: supporting daily operations, leading and motivating the team, and helping shape the overall vibe of the hostel.

This role is perfect for someone who’s hands-on, adaptable, and brings both structure and personality to the table. If you’ve got a knack for problem-solving, a love for hospitality, and the energy to keep up with a dynamic environment, we’d love to hear from you. ✨

OUR OFFER

• Salary range: 30.000 GBP - 39.000 GPB

• 75% discount on private accommodation in all a&o hostels (depending on company affiliation)

• subsidized language courses

• 100% coverage of your public transport costs

• Support for your further education in the form of various trainings

• Mental Health: We offer you free and anonymous mental health coaching from our independent partner „nilo" ( who will support you with professional, private and health-related challenges

• Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet

• Seniority bonuses in the form of cash bonuses and additional vacation days

YOUR JOB

• Step in as the go-to lead when the General Manager is away, keeping everything running smoothly

• Own and drive the delivery of top-tier customer care, making sure every guest has a great experience

• Keep a close eye on daily operations to ensure all company processes and standards are consistently met

• Support our GM in her duties, including room checks and follow-ups on action plans and reports

• Act as a hands-on leader on the floor — jumping in where needed and leading by example

• Help motivate, guide, and develop the team to maintain a positive, high-energy work environment

• Spot opportunities for improvement and bring fresh, creative ideas to the table

YOUR PROFILE

• Previous experience in hospitality, ideally in a supervisory or management role

• A hands-on mindset — you’re not afraid to jump in and get things done

• A natural people person with a passion for delivering great guest experiences

• Excellent organizational skills and the ability to juggle multiple tasks without losing your cool

• Flexibility and adaptability in a fast-paced, ever-changing environment

• Confidence in making decisions and taking ownership when it counts

• Strong communication skills in English (additional languages are always a plus)

• A good understanding of operational processes and an eye for detail

• Positive energy and the ability to contribute to a fun, team-driven atmosphere

We are very happy to receive your application (resume, cover letter, desired salary, earliest possible starting-date).