Senior Specialist, Product Operations (Consumer Search & Discovery)

Job Description

We are on the lookout for an experienced Senior Specialist, Product Operations to join us on our journey in delivering amazing experiences.

At Delivery Hero, you’ll shape the global consumer experience for millions of users. Your work will have a direct impact on how we attract and retain customers, creating data-driven, personalized interactions that keep them coming back. As part of our Consumer Team, you’ll enhance customer satisfaction and drive global growth and profitability through innovative projects.

The team is currently building Search, Recommendation, and Intent Collection systems to power our brands like Foodpanda, Glovo, Pedidos Ya, Talabat - serving millions of requests every day. The systems we build are critical for our online marketplaces with high availability and performance requirements and drive meaningful commercial value. They require crafting control loops through data, machine learning, and online serving systems to serve millions of consumers worldwide.

• Serve as a primary product point of contact for feature request collection and product development updates. Ensure strong collaboration and communication between the brands around the globe and the Global Discovery teams
• Conduct benchmarking and competitor analysis and share insights/recommendations with product managers and stakeholders to ensure state-of-the-art product solutions for our customers
• Support the development of product roadmap in collaboration with product managers by working with product, design, analytics, tech and business stakeholders
• Analyse data and internal feedback to build solid business cases to support and justify feature development
• Monitor and facilitate implementation and integration projects involving multiple squads
• Develop and improve processes (e.g. bug reporting) to accelerate product development and improve customer experience
• Develop & use product insights to influence stakeholders to ensure the best usage of our products across all markets
• Optimize product feature rollouts for high-impact solutions that speed up time-to-market and time-to-value
• Support the creation of product marketing material for key features launched

Qualifications

• 5+ years of experience working in web and mobile consumer products as a product/tech specialist, preferably in an e-commerce company
• A passion for design excellence, usability & consumer appeal in products
• A passion for building a great product & being successful with that product in the market
• Good understanding of software development processes and related tools (e.g. Jira, Confluence, Miro).
• Good analytical skills to size the product opportunities, including SQL/BigQuery or a strong desire to learn.
• Highly motivated team player with exceptional stakeholder management skills, very pragmatic and agile in handling and leading topics independently
• Comfortable with a dynamic, fast-moving, and entrepreneurial environment being able to have an impact and influence early on
• Great communicator with excellent English language skills, able to get ideas across effectively and persuasively across a diverse set of stakeholders and peer
• Experience in Search & Discovery is a plus

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.