Account Manager - German Market (Fixed-Term Contract)

⚡ WHO WE ARE :

If you ever booked a hotel online, then you’ve probably used D-EDGE without knowing it. Our Mission is to simplify hospitality.  We provide leading-edge cloud-based technology  solutions and services to 17,000 hotels worldwide. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

At D-EDGE we are driven by these 4 key values :

We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!

D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

ABOUT THE POSITION: The Account Manager is the primary point of contact of an assigned portfolio of hotel clients. You will be reporting to the Regional Team Leader. (the N+1 must be adapted depending on the region). Your mission will be to guarantee a best-in-class relationship between our department and our clients. To do so, be recognised by his/her customers as a trusted advisor, able to transform objections and daily operational issues into opportunities to enhance service and maximise sales. Responsibilities of the successful candidate will be to manage, retain and develop a portfolio of accounts - national as well as international. The Account Manager ensures that customers take full advantage of the products purchased by D-EDGE and implement effective KPIs to achieve growth in their own portfolio.

MISSIONS :

Portfolio Management:

• Strong understanding of the portfolio of products within your region and your upsells targets.

• Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.

• Build a solid & strong strategy for your region to meet the company's upsell targets.

• Ensure all activity is captured in the chosen CRM tool.

• Prepare regular (weekly, monthly) reports on your account portfolio.

Customer Centric:

• Provides clarity and responsiveness to customers (internal and external) and understands the customers' underlying needs and problems.

• Creates solid relationships in a friendly and professional manner.

• Demonstrates sense of responsibility & accuracy.

Client Relationship:

• Deliver impactful & effective presentations to your clients.

• Effectively communicate with your clients, manage complaints and set clear expectations.

• Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service

• Able to identify proactive solutions that will be beneficial to both client and company.

WHAT WE ARE LOOKING FOR

To succeed in this role, you will combine in-depth industry expertise with excellent relationship-building skills.

Experience & Technical Expertise

• Background: Minimum of 5 years of experience in a combination of Revenue Management, hotel eCommerce, or Marketing/Sales (as a solution provider or within the hotel industry).

• Market Knowledge: In-depth understanding of the hospitality ecosystem (commercial systems, local market trends) and distribution channels (GDS, Consortia, TMCs).

• Tools: Proficient in the Microsoft Office suite (Excel, Word, PowerPoint) and experienced with Salesforce CRM.

• Languages: Fluent in the local language and English. Any additional language is a plus.

Soft Skills & Mindset

• Solution-Oriented: You have a problem-solving mindset and a positive attitude, always driven by the hospitality industry.

• Leadership & Decision Making: Capable of making clear and timely decisions, providing explicit and structured guidance to your customers.

• Team Player: You value teamwork and excel at building lasting, trusting relationships.

WHY YOU WILL LOVE US

By joining us, you’ll find more than just a job — you'll discover a stimulating environment, a committed team, and a culture driven by innovation :

A caring and inclusive culture: respect, transparency, and autonomy every day.
A strong product vision powered by dedicated R&D.
A real commitment to responsibility
An international work environment: 45 nationalities, offices in 20+ countries.
Genuine growth opportunities: Internal mobility, ongoing training, and tailored career paths.

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!