Head of Revenue Operations (f/m/x)

You’ve seen the chaos. Bloated tech stacks, pointless KPIs, siloed functions, over-engineered workflows that no one uses. You’ve always known there’s a better way, and now you get to build it.

This role is your RevOps holy grail: the chance to create the kind of SMB and ecommerce GTM engine that just works. It’s simple. It’s smart. It scales. You’ll be both architect and operator, leading a high-performance team while personally digging into the work that matters.

You’re joining a company and leadership team that gets it. You’ll have the air cover, resourcing, and cultural support to move fast, stay lean, and build the high-output RevOps function you’ve always wanted. You report directly to the VP of RevOps, your thought partner, your amplifier, and your sparring partner.

Location: Berlin or Remote (Germany / Spain / Poland)

What You’ll Own

• Lead the RevOps Team: Grow and guide a cross-functional team covering Sales, CS, Marketing Ops, Systems, and BI. Be hands-on, improve workflows, and set high standards.
• Drive Marketing Operations: Work with Marketing to build strong attribution, lead funnels, and campaign tracking. Improve automation and lead scoring to boost results.
• Optimize Sales & CS Processes: Oversee the full customer journey for high-volume SMB deals. Streamline segmentation, routing, compensation, and service levels.
• Manage the Tech Stack: Own tools like Salesforce, Chargebee, and Pardot. Simplify systems, automate where possible, and keep data clean and useful.
• Build Revenue Infrastructure: Develop lead-to-cash, churn, and expansion tracking. Align metrics with Finance and BI for clear forecasting and reporting.
• Design Processes & KPIs: Define how GTM teams work together. Lead territory planning, forecasting, and performance tracking to help teams hit goals efficiently.

What You Bring

Must-Haves

• A couple of years in B2B SaaS RevOps, with deep experience in SMB and ecommerce revenue engines
• Proven domain expertise across Marketing Ops, Sales Ops, and CS Ops—not just familiarity
• Ability to design and own scalable systems, campaigns, and GTM architecture end-to-end
• Fluent in Salesforce, Chargebee, Planhat, HubSpot (or similar), and GTM tooling
• Experience managing a RevOps team across multiple functions (Marketing, Sales, CS, BI, Systems)
• Hands-on operator, you’ve built flows, owned dashboards, debugged sync issues, and designed campaign logic personally.

Nice-to-Haves

• Familiarity with high-volume PLG or hybrid inbound/self-serve funnels
• SQL,Tableau literacy
• Experience supporting marketing-led growth or paid media-heavy funnels
• M&A or post-acquisition system integration experience a big plus

What You Get

• A leadership team that deeply values RevOps, not as a service desk, but as a strategic function
• Direct impact on how the business grows and scales
• Full ownership of the GTM ops machine: design it, build it, run it
• A culture that respects builders, not blockers
• A team of smart, ambitious, no-bullshit operators who want to do things right

What This Role Is NOT

• It’s not a glorified project manager role
• It’s not a systems-only role
• It’s not a dashboard jockey or ticket-taker
• It’s not a bandaid fixer for bad GTM strategy
• It is the home for someone who knows how GTM should run, and is ready to build that reality

Why join us?

• Join a profitable company with a significant technological focus on simplicity
• Collaborate between GTM, product and finance teams, directly contributing to our growth strategy
• Be part of a flexible, minimal-hierarchy company where you can bounce off ideas and grow within an open-minded team
• Personal growth investment with a clear career path, internal mobility options, mentorship, and an annual development stipend (€2,000)
• Own your role without micromanagement, supported by a collaborative team in a low-pressure environment designed for focused, impactful work
• Enjoy flexible remote work in Germany, with options for a hybrid setup from ShiftTower, Berlin
• Mental health support via Nilo.health and access to a range of company benefits like Urban Sports Club, JobRad, BVG ticket support, and more
• Option to work remotely for two months from any location worldwide