Associate Manager Retail Strategy & Operations

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Location: Berlin or Frankfurt

What you'll be doing

At Wolt, you'll be at the forefront of shaping the future of quick commerce Retail marketplaces – driving high-impact projects and building processes that power an exceptional customer experience.

Day-to-day in this role you'll:

• Lead strategic projects focused on operational excellence, customer experience, and conversion funnel optimization across Retail cities in Germany.
• Develop and implement scalable playbooks that drive partner store operations, order volume, and retention.
• Use data to identify performance gaps – create dashboards and tools (including custom AI-powered ones) to automate decision-making.
• Design and maintain a calculation model that individually links operations KPIs to partner volume growth and profitability.
• Create partner guidelines to help them reach assortment and operations targets, and ensure these are implemented effectively.
• Work with store managers and third-party agencies to ensure quality and cost efficient execution to reach operations targets.
• Conduct daily performance check-ins on key operational metrics to monitor progress and identify improvement areas.
• Build strategic frameworks for launching new initiatives and own their implementation end-to-end.
• Lead project management efforts on high-priority topics, ensuring timely delivery and measurable impact where needed.

Our humble expectations

• Bachelor's degree from Tier 1 university. Fluency in German and English. Fields of study: business, STEM, or related.
• 0-3 years of professional experience in consulting or fast-paced growth environments (e.g. Tech, Startups) – ability to thrive in ambiguity and drive results.
• Experience in e-commerce, marketplaces or last-mile delivery – understanding how to optimize customer experience and conversion funnels based on data.
• Strategic & analytical thinking – strong problem-solving skills with the ability to structure complex topics, analyze data, and turn insights into actionable strategies.
• Project management & execution – ability to own and drive complex, cross-functional initiatives from ideation to implementation, ensuring speed and impact.
• High autonomy – expected to own and drive projects from ideation to execution.
• Independent problem-solving – proactively identify challenges, make informed decisions, and push initiatives forward.
• Communication & stakeholder management – Confident in negotiating, influencing, and aligning with internal teams and external partners to drive results.
• Strong plus: understanding of stationary grocery and/or non-food retail operations or category management.

What we offer

The role offers you the opportunity to build a career in commercial strategy, growth and operations. Your work will directly influence how we scale across Germany and beyond.

You'll work alongside smart, driven colleagues who care deeply about impact, ownership, and doing things the right way. If you're looking for a role that combines analytical thinking, operational depth, and entrepreneurial spirit, this is your chance to make a tangible difference and grow with a company that's just getting started.

You'll be part of a fast-paced, high-growth environment where speed, ownership, and execution matter. With full access to modern data infrastructure and AI tools, you'll be empowered to turn insights into action.

Next steps

At Wolt, we move fast but thoughtfully. Once you apply, here's what you can expect:

• Application Review – Our team will take a close look at your experience and what makes you tick.
• Intro Chat – You'll meet someone from our Talent Acquisition team to get to know each other better. Think of it as a two-way conversation.
• Hiring Conversations – You'll connect with future teammates and leaders. These conversations will dive deeper into your experience, how you approach challenges, and how you'd contribute to our mission—especially in the West Region.
• Case Exercise – We like to see how you think in action. It's not about being perfect, it's about showing your problem-solving mindset and execution style.
• Final Chat – A last conversation to align on expectations and vision. If everything clicks, we're ready to welcome you on board!

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.