Dispatch Associate

Dispatch Associate

Location: Berlin

Department: Operations

Position type: Full time, onsite (12-month contract)

Salary: €31,700

The role

This hands-on role is perfect for someone who thrives in a fast-paced, organised environment and enjoys being part of a collaborative team. You’ll play a vital role in making sure every item is processed swiftly and accurately, contributing directly to our goal of delivering an outstanding customer experience. As a key member of our Operations team, you'll be responsible for picking, packing, and dispatching orders with care and precision. If you have an eye for detail, a strong work ethic, and a proactive mindset, we’d love to hear from you.

What you will be doing

• Stock Handling and Organisation: Accurately put away all incoming items using the tools provided, ensuring everything is correctly labelled and stored for easy retrieval

• Order Picking: Efficiently pick the correct items for each transaction, verify their accuracy, and escalate any issues that prevent timely fulfilment

• Packing and Shipping Preparation: Carefully prepare items for shipment by scanning, photographing, and securely packing them.

• Workspace and Supply Maintenance: Keep the dispatch area tidy and well-stocked with packaging supplies to support a smooth workflow throughout the day

• End-of-Day Wrap-Up: Ensure all equipment is properly powered down and returned to its place, supporting operational readiness for the next day

What we are looking for

• Excellent English verbal and written communication skill

• Attention to detail

• Organisational skills

• Communication and teamwork

• Time management and reliability

• Technical and warehouse experience

• Adaptability and willingness to learn

Our Values; applied

Better, Connected: You work side by side with your teammates, communicate clearly, and support each other to keep operations running smoothly.

Empowering and Empowered: You take responsibility for your tasks, make confident decisions, and trust your skills and judgment to get the job done right.

Insight-driven: You notice patterns, raise issues when something doesn’t add up, and help us all work smarter by sharing what you see.

Agents of Change: You adapt quickly, speak up when you see something that can be improved, and contribute to making our processes better.

Focussed on Excellence: You care about getting the details right, from scanning gear to packing it safely, because quality and care matter.

Passionately Ambitious: You bring energy and pride to your role every day, knowing that your effort helps deliver an exceptional experience for our customers.

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

We support our staff and their careers in every way we can and we offer the following benefits:

• You’ll get 20 days of statutory holiday, plus 8 additional days from us—with the option to buy up to 5 more each year + 2 days of volunteering leave + 1 day a year to focus on your well-being

• Urban Sports Membership discount

• Retirement & pension plans

• BVG ticket discount (50%)

• MPB Employee discount and uplifts

• Employee Assistance Programme (EAP)

• Learning Management System (the "MPB Learning Lab")- You'll have access to thousands of free courses to up-skill in any areas you'd like, personal or professional

• Enhanced paid parental leave

• Summer and winter employee events

• Financial assistance scheme

• Milestone Gifts - €150 Amazon voucher to celebrate the arrival of your new baby; €150 Amazon voucher for you and your partner when you tie the knot or enter into a civil partnership

• Dog friendly office