Strategic Customer Success Manager (f/m/d) - Google...

At TRKKN, we are driven by the excitement of taking our client's data-driven businesses to new heights. As the leading European Google partner and reseller of Google Cloud & Google Marketing Platform, we act as a catalyst for cutting-edge digital marketing solutions. Our team is diverse, international, inspiring, and operates in a fast-growing digital & technological environment. This provides the ideal and dynamic work environment for individuals with a hunger for growth, responsibility, and the desire to shape their future. With Google in close proximity, the learning and development opportunities at TRKKN are limitless.

With over 25 nationalities, 20+ languages, and 240+ Trakkies on board, we’re taking our business global, and our story doesn't end here!

How will you make an impact:

You will gain insights into the Google Cloud & Google Marketing Platform and work with state-of-the-art tools and high-performing teams. As a Strategic Customer Success Manager (f/m/d) - Google Marketing & Cloud you will ensure client satisfaction and foster business growth through strong account management and exceptional customer service.

Your key responsibilities will include:

• Managing a portfolio of key accounts and building strong client relationships

• Proactively driving TRKKN's commercial growth

• Ensuring successful execution of client projects, meeting deadlines and satisfying client needs

• Collaborating with cross-functional teams to provide solutions to client challenges and ensure customer satisfaction

• Analyzing accounts and conducting business reviews, building strategic roadmaps and identifying new opportunities to enhance digital maturity

• Providing regular updates to clients on project progress and addressing any arising issues

• Collaborating with external tech partners

• Keeping up to date with the latest industry trends to provide our clients the most relevant support

The person we are looking for...

• Has solid experience in account management in the tech and digital marketing industry

• Has a proven track record of success in delivering exceptional client service and driving business growth

• Possesses excellent communication and interpersonal skills with the ability to build strong relationships with clients and stakeholders

• Has strong project management skills and the ability to effectively manage multiple projects and priorities

• Is highly detail-oriented with exceptional organizational skills

• Excels as a self-starter and is driven to continuously improve and exceed customer expectations

• Is an excellent communicator in fluent English and German (min. C1)

• Brings a willingness to travel within the DACH region (up to 15%)

Our benefits

We empower you to take responsibility right from the start and provide you with an environment for enormous growth potential within the company and beyond your initial role. We see you as an important part of our success story - We grow with you, you grow with us!

In addition, you can expect:

• Competitive salary

• Knowledge sharing & company events

• Personal development plan & internal training platform

• Hybrid work model

• Choose your own device

Do you identify with our DNA and want to gain more insights? We look forward to getting to know you! :)