Senior Account Manager - SaaS (m/f/d)

At JOIN, we believe hiring should be easy, fast, and fair - for companies and candidates alike. That’s why we’re building intuitive, powerful recruiting software that helps businesses of all sizes find the right people effortlessly.

As a Senior / Principal Account Manager , you’ll play a critical role in shaping and growing long-term customer relationships. You won’t just manage accounts – you’ll act as a Trusted Advisor, Challenger, and Growth Partner, driving commercial impact and ensuring customers unlock the full value of JOIN.

Tasks

What you’ll be doing

Your work will directly influence JOIN’s growth. Here’s what that looks like:

• Own and grow a portfolio of strategic accounts as the main point of contact.
• Identify and understand customer needs and translate them into tailored solutions.
• Drive account expansion through proactive up- and cross-selling opportunities.
• Lead consultative conversations, run needs analyses, and deliver persuasive presentations from recruiter level to C-suite.
• Use Hubspot to manage pipeline, forecasts, and opportunities with a data-driven approach.
• Proactively prevent churn through strong stakeholder engagement and account strategy.
• Collaborate with Sales, Marketing, and Product to deliver an exceptional customer experience.

Who you’ll work with

You’ll report into our Commercial Leadership Team and collaborate closely with colleagues across Sales, Marketing, and Product. You’ll also engage with key decision-makers within strategic client organisations. Your expertise will empower JOIN to strengthen relationships, drive growth across enterprise accounts, and deliver outstanding customer experiences.

Requirements

What we’re looking for

We don’t believe in checklists – but if most of these apply to you, we’d love to chat:

✔ 5+ years of experience in Account Management, Sales, or Customer Success with a strong commercial focus (ideally in SaaS or Tech).
✔ Proven track record in account growth and measurable revenue impact.
✔ Sales drive: you spot opportunities, close deals, and expand accounts with confidence.
✔ Strong communication and presentation skills in German and English .
✔ Proactive, structured, and independent working style – you take ownership and deliver results.
✔ Customer-centric mindset with the ability to turn business challenges into solutions.
✔ Intrinsically motivated and hungry to make a difference.

Bonus points for:

• Fluency in French .
• Experience in HR Tech or similar B2B environments.

Benefits

Our Values

❤️ People First – We put humans at the heart of hiring.

🚀 Own It – We take initiative and solve problems independently.

🛠 Work Smarter – Efficiency beats effort.

💡 Be Bold – Challenge the status quo and push boundaries.

At JOIN, we thrive in a fast-moving, collaborative environment, and we are looking for recruiters who do too. That means:

• We love collaborating in the office sharing knowledge with all colleagues, and we do understand the flexibility of working from home when needed
• We adapt quickly and embrace change in a growth-oriented startup environment
• We continuously challenge ourselves and each other to improve

This role might not be ideal if:

• You prefer a highly structured environment.
• You want a fully remote position.
• You prefer minimal change and a slower pace.
• You're not excited about ownership and growth.

What’s in it for you?

🖥 Apple hardware – The best tools for the job (MacBook).

🏆 Team events – Brunches, sports activities, and quarterly gatherings in Berlin.

🌍 Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy.

🏦 Competitive salary – Tailored to align with your experience level.

🏠 Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation.

What to expect from the hiring process

We respect your time and keep things transparent:

1️⃣ Intro call (~30 min) – Let’s see if we’re a good match.

2️⃣ Role-fit interview (~30 min) – Deep dive into your experience.

3️⃣ Case study (~60 min) – Show us how you think.

4️⃣ Meet the leadership team (~60 min) – Final alignment conversation.

You’ll always know where you stand — no black holes, no ghosting.

You’ll always know where you stand—no black holes, no ghosting.

We welcome applications from individuals of all ages, abilities, genders, religions and diverse backgrounds. If you need assistance during the hiring process or in the workplace, let us know!

Don’t meet every requirement? No problem! We’re always open to exceptional candidates and value diversity in all forms.

📩 Apply now – We’d love to connect with you!