International Customer service/support (m/d/f) full time position

We are a Berlin-based menswear retailer specialized in the finest Italian fashion and are looking for a motivated team member to join our international customer service department.

With great passion and attention to detail, we present a curated selection of high-quality, distinctive Neapolitan menswear - from perfectly tailored suits and elegant accessories to modern casual pieces.

Our garments represent class, elegance and quality. In addition, we offer made-to-measure suits, carefully crafted in Italy.

If you are passionate about exclusive menswear, enjoy international communication and have excellent organizational skills, then you are exactly who we are looking for!

Aufgaben

Your Responsibilities:

• Providing exceptional service to our international customers (via E-Mail, phone and in-store)
• Supporting the management team in daily operations
• Organizing and coordinating customer appointments and orders
• Maintaining customer data and documentation of orders
• Assisting with orders, returns and customer inquiries
• Supporting events, fittings and trade fairs

Qualifikation

Your Profile:

• 2 + years of experience in customer service, preferably in an international setting
• Cultural sensitivity and adaptability to work with diverse global customers
• Passion for fashion, style and Italian craftsmanship
• Polished manners and a professional appearance
• Excellent English communication skills, both written and spoken
• Strong organizational skills and proactive work attitude
• Confident handling of MS Office
• Completed vocational training or degree in tourism, fashion or customer support related
• Valid driver’s license (Class B) is a plus

Benefits

What We Offer:

• An international, family-like and stylish environment
• Performance-based compensation
• A responsible and diverse role with room for your own ideas
• Business trips to Italy for production visits and international fashion fairs (e.g., Pitti Uomo in Florence)
• The opportunity to combine your passion for fashion and customer service in a growing and inspiring company

Sounds like you?

Then send us your detailed application via E-Mail.

We look forward to welcoming you soon into our sartorial world!