Quality Assurance and Risk Manager (f/m/d) for SAP and ServiceNow Delivery Assurance in Dresden

Full time

Empowering You – to feel our passion for technology

As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people who drive innovation – from advisory and implementation to managed services and beyond. With SAP at our core and a powerful ecosystem of partners, we continuously improve solutions and technology to make them work for companies – and for their people.

Our success is based on TOGETHERNESS, INNOVATION, TRUST, and SUSTAINABILITY – this is the heart of our corporate culture.

As part of the global NTT DATA Group, one of the top IT service providers worldwide, we stand for our open and sustainable acting. More than 16,700 employees from more than 90 nations in over 30 countries show that diversity is integral to our DNA and that we live tolerance and respect every day.

People are the key to our success. We believe that every individual can make an important contribution and are therefore constantly on the lookout for talented people who can actively strengthen our team.

ARE YOU READY TO BREAK NEW GROUND?

Location: Europe

What makes us special:

We have a holistic view of the individual needs of our employees. Here you can find a detailed overview of our wide variety of benefits during different life phases.

- Flexible working hours and locations : workation, mobile working, part-time models, sabbaticals, etc.

- Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy

- Family first: e.g. daycare allowance, paid maternity leave and paternity network

- SAP Platinum Partnership : strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.

- We take care : e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers

- We help you get from A to B: company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.

Do you love challenges?

As Quality Assurance and Risk Manager in the field of Delivery Assurance for SAP and ServiceNow Project and Managed Services, you will be responsible for:

- Collaborating with NTT DATA regions to conduct risk and quality assessments for new and existing large customer engagements, ensuring SAP and ServiceNow-specific risks are addressed.

- Providing feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations.

- Supporting Red/Amber projects by developing and executing " Back to Green" action plans , including internal management reporting.

- Managing customer escalations: working with regions to define the correct escalation path, supporting de-escalation managers, addressing root causes, and restoring customer confidence.

- Defining, together with the regions, the necessary quality checks for SAP and ServiceNow services to ensure quality, speed and profitability

Convince us with your potential!

Your 10 years of work experience in Delivery Assurance, Project and / or Services Management proves your:

- Bachelor’s degree in IT, Computer Science, or a related field

- Expertise in SAP and ServiceNow within complex enterprise environments

- Proven delivery assurance skills, supported by certification (e.g. Six Sigma)

- Strong project/service management and leadership abilities

- Solid analytical and problem-solving skills, with a data-driven approach

- Excellent communication and collaboration with technical and business stakeholders

- Commitment to continuous improvement, attention to detail, and adaptability under pressure

- Knowledge of IT standards and regulations (ISO 9001, CMMI, GDPR)

Do you have questions?

We look forward to receiving your complete application documents stating your earliest start date.

Get empowered by NTT DATA Business Solutions!

Josephine Krueger

Tel.: +49 1736966811

E-Mail: [email protected]

Do you have questions about diversity, equity, and inclusion at NTT DATA Business Solutions? You can find more information here.

Feel free to contact our colleagues at [email protected]

We transform. SAP® solutions into Value