German or French-speaking Senior Business Travel Consultant (m,w,d)

Einleitung

Specialized BPO Recruitment Across Europe and Latin America

We deliver qualified multilingual sales, customer service, and operational talent to BPO and shared service organizations.

Aufgaben

Start: 6/7 or 19.10.26

We are partnering with a leading travel management, corporate card, and expense management company to recruit a Senior Business Travel Consultant to join their Berlin or Paris or Portugal-based team.

In this role, you will provide high-quality support to corporate travelers, handling bookings for accommodations, flights, rail travel, and other business travel services. You will be responsible for ensuring seamless travel arrangements, assisting with self-service tools, and ensuring compliance with company and customer policies.

Your Role

• Provide customer support via chat, calls, and emails, ensuring a smooth travel experience
• Stay up to date with relevant travel information, destinations, and service providers
• Assess customer needs, urgency, and preferences efficiently
• Handle complex travel bookings, including flights, rail, accommodations, and additional services
• Assist customers with self-service options on travel platforms and apps
• Ensure responses are timely and aligned with service level agreements (SLAs)
• Maintain compliance with company and customer policies, following global travel standards
• Provide feedback to stakeholders on service improvements and key processes
• Participate in team discussions on industry trends, products, and service providers
• Stay informed about best practices in business travel
• Meet attendance, training, and performance expectations

Profil

• Fluent German or French (C1), both written and spoken
• 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings
• 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – Mandatory
• Experience in customer-facing roles or contact center environments
• Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce
• Ability to work rotating shifts (Monday to Sunday, 7 AM – 11 PM)
• Strong multitasking and problem-solving skills
• Ability to work independently and handle customer issues efficiently
• Professional, empathetic, and excellent communication skills
• Additional language skills in German, Spanish, or Italian are a plus

Vorteile

• Competitive remuneration package based on experience, skills, and performance
• Full-time hybrid role in Berlin within an international environment
• Medical, dental, and vision coverage with premium plans
• Paid parental leave and bereavement leave
• Subsidized commuter benefits
• Mental health support programs
• Continuous guidance, training, and career development opportunities

Kontaktinformationen

• [email protected]